Feedback & complaints

Tell us how we are
actually going.

Compliments, suggestions and complaints are all welcome here. Raising a concern will never affect the support you or your family member receive — it is how we find the things we cannot see from the office.

Open the form → 0492 972 044

What happens with it

Nothing disappears into a folder

Say it here

One form for compliments, feedback, suggestions and complaints

Only the starred fields are required. If you would rather talk it through, call us or ask any team leader to record it for you.

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Thank you — we have it

Back to home

What kind of message is this? *

Your name * Your role Email * Phone

Participant details, if this is about someone we support

Participant name Home, service or suburb

What is it about? * When did it happen?

Tell us what happened * How would you like us to put it right? *

Have photos, letters, emails or reports? Email them to info@mysupportandcare.com.au and we will match them to your message.

Please keep my name confidential from the staff involved where that is possible. I am happy for My Support and Care to contact me about this. *

If you would rather go elsewhere

You can complain about us without telling us first

You have every right to go straight to the regulator, or to bring an advocate with you. We will co-operate fully with either, and it will not change the support you receive.

Tell us how we areactually going.

Nothing disappears into a folder

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One form for compliments, feedback, suggestions and complaints

Thank you — we have it

You can complain about us without telling us first

Tell us how we are
actually going.